Refund Policy
At exclusivesjewelry.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a refund or exchange under the following terms:
Returns & Exchanges
You may return or exchange your item within 14 days of delivery. To be eligible, the item must be unused, in its original condition, and include all original packaging, tags, and certificates.
Non-Refundable Items
Certain items cannot be returned or exchanged, including:
- Custom-made or personalized jewelry
- Items marked as “Final Sale”
- Products without original packaging or tags
Refund Process
- Request a Return – Contact our customer service team to initiate a return.
- Ship Your Item – Once approved, return the item using a tracked shipping method.
- Inspection & Refund – Upon receipt, we will inspect the item and process your refund within 7 business days.
Refund Methods
Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to an error on our part.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately for a replacement or refund.
Exchanges
To exchange an item, please follow the return process and place a new order for the desired product.
For any questions regarding our refund policy, please reach out to our customer service team.
This policy is subject to change without notice.